Frequently asked questions

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Contact Information

Visit the Contact Us page to locate the contact information for the specific brand that you need customer service for.

P.O. Box 30
Middlebury, IN 46540
Phone: +1 (574) 825-8532

Electrical

12 Volt-Direct Current (DC) 12 volt is the type of electricity you would find in an automobile. Your battery is the foundation for the 12 volt system in your RV. A fully charged battery will operate the 12 volt equipment (furnace, water heater, most lighting, range hood, monitor panel, roof vent fans, etc.) in your unit until the battery becomes discharged. The level of discharge for operation to cease will vary by each piece of equipment.

120 Volt-Alternating Current (AC) 120 volt is the same type of electricity you typically find in a home. Plugging your shoreline cord into a power source (campground or other appropriate receptacle) is the foundation for the 120 volt system in your unit (optional generators produce 120 volt electricity as well). Certain equipment (air conditioner, microwave, most televisions, etc) in your RV can only operate from 120 volt electricity thus require the unit be plugged in to a power source or a generator running.

Your unit is also equipped with a “Converter.” When the shoreline cord is plugged in at a campground (or other appropriate receptacle), this device “Converts” 120 volt electricity into 12 volt electricity. Most 12 volt equipment in your unit will operate from this power source, even if your battery is discharged. The “converter” is also equipped with a “battery charger” which provides a “trickle charge” (slow, low amperage charging) to your battery as long as the shoreline is plugged in to a power source.

An “automotive” type battery, like in your car, is designed to provide a “heavy load” (required during starting) for a short period of time and to be recharged continuously.

A “deep-cycle” battery is designed to be slowly discharged (like during camping) and recharged over and over. While an “automotive” battery will work in an RV, the life expectancy is very short compared to the “deep-cycle” battery which was designed for this type of use.

Very Important! The battery in your RV is the foundation for the entire 12 volt system. Without a good battery, any 12 volt component in your RV can experience intermittent operational problems which can be extremely frustrating. This continuous discharging & charging is very hard on your battery. Be sure the water levels are checked at least monthly and the connections are kept clean and free of corrosion.

Per Recreational Vehicle Industry Association (RVIA) code, certain receptacles in every unit are protected by a Ground Fault Circuit Interrupter (GFCI) system. Try pushing the reset button on the receptacle itself. The GFCI receptacles are typically located in the kitchen and/or bathroom. If the problem persists, try a different component in the receptacle. If the problem goes away, it could be a problem with the component, if the problem still persists, there could be an electrical problem in the trailer. To be safe, have your local Palomino dealer check it out.

The receptacles in the RV are protected by a circuit breaker and/or the GFCI system. Hair dryers, curling irons, toasters, coffee makers, etc. use a very high amount of electricity (amperage). Each circuit is rated at 15 amps. Typically, any combination of two of these types of accessories will draw more than 15 amps which will cause the breaker to trip. It may be necessary to operate only one of these types of accessories at a time.

This section gives you running amps on components that are commonly used in Recreational Vehicles. Amperages may vary, check your individual products for exact amperage.

COMPONENT (AMP DRAW)
  • Microwave (15 amp)
  • Four-Slice Toaster (15 amp)
  • Hair Dryer (12.5 amp)
  • Water Heater on Electric (11.6 amp)
  • Vacuum Cleaner (11 amp)
  • Griddle (10.8 amp)
  • 13.5k Air Conditioner (10 amp)
  • Two-Slice Toaster (7.5 amp)
  • Coffee Maker (7.5 amp)
  • Printer (7.1 amp)
  • Refrigerator (5.5 amp)
  • 19" LCD TV (2.5 amp)
  • Computer (1.7 amp)
  • Flat Iron (1.4 amp)
  • X-Box 360 (1.4 amp)
  • Laptop (0.75 amp)
  • Curling Iron (0.7 amp)
  • DVD Player = 70 watts (0.6 amp)
  • X-Box (0.6 amp)
  • Satellite Receiver (0.5 amp)
  • Play Station 2 (0.25 amp)
  • LED Alarm Clock (0.2 amp)

The GFCI is a personal protection device that constantly monitors the flow of current through a protected circuit and senses any loss of current to an outside path. If the current flowing into an electrical appliance or fixture differs by a very small amount from what flows back out, the GFCI instantly interrupts the current flow to prevent a sustained, lethal level of electricity from reaching a person. The person may feel a painful shock but should be protected from electrocution.

If your unit is equipped with an exterior cable TV jack; hook the “Park Cable” to the exterior jack. Turn the TV Antenna power booster (located inside the unit) to the “off” position. Turn the TV to the appropriate channels to receive cable. Note: depending on the TV set, it may be necessary to reprogram the TV from “Air” to “Cable”.

If your unit is not equipped with a satellite connection, run a cable directly from your satellite dish to the receiver. The cable hook-up that is provided with some units will not carry the satellite signal. For a nominal fee, your local Palomino dealer can install an exterior satellite TV jack.

Exterior

Remove the termination cap outlet, connect the sewer hose (adaptor) to the termination end, place the other end into an approved dump station inlet, open the black (sewer) water termination valve first, once dumping slows down, open the gray water termination valve, once contents are dumped, close termination valves, flush sewer tank with water, open termination valves one at a time until empty, close termination valves, disconnect sewer hose and store, install termination cap, add approved chemical deodorant as per manufacturer’s instructions.

The roofs on most Palomino units utilize 3/8” wood decking and are designed to be walked on by wearing soft sole shoes. Please, always use caution when working on top of any RV.

There will be a label on the side of the skirt metal stating LOW POINT DRAINS.

Not at all! During the manufacturing process, the glue used to secure the rubber to the wood decking goes through a “curing” process. In some instances, the glue continues to “cure” after the rubber is in place and the gas causes an air pocket. Typically, they will never get any larger and do not pose any threat for leakage or structural problems. If your unit has an air bubble that is making you uncomfortable, have your dealer check it for your peace of mind.

Nothing! The only maintenance to the rubber roof itself is washing it a few times a year. Most standard household detergents are appropriate (avoid petroleum based solvents, harsh abrasives or citrus based products) to clean with warm water. Keep debris cleared to help avoid stains.

Note: While the rubber itself is relatively maintenance free, any sealed openings in the roof do require periodic inspections & resealing. Please review the Owner’s Manual for more information on the Care & Maintenance of your RV.

The bumpers/frames of Palomino products were not designed to accommodate this type of accessory installation.

Use automotive/Marine grade “Non-abrasive” cleaners & waxes with a soft cloth. Avoid products with ammonia, caustic harsh cleaners and rubbing compounds. Avoid high-pressure washers, rotating brushes, etc. around graphics or painted areas. Do not “dry wipe” surfaces.

Palomino does not prep any travel trailer for after-market installation of a ladder.

General

The Palomino Owner’s Manual is located on this website and can be browsed or downloaded in its entirety as a PDF. Or, download our mobile app on your iPhone or Android device and have it with you wherever you go.

The PDF requires Adobe Acrobat Reader which can also be downloaded free from this site as well.

A hard copy of the manual can be ordered by sending a request via phone or mail. Please see our Contact Us page for phone or mailing information for your particular product.

Note: For appliance owner’s manuals, contact the respective component manufacturer direct. See the list of contacts provided below in the “General” FAQs.

Palomino does not publish schematics of our products. Should a technical concern arise, we would recommend contacting your local Palomino dealer. If you should need additional assistance, please feel free to contact us via e-mail or phone.

Below is a list of contact information for the most common suppliers of our products.

AIR CONDITIONERS

Dometic Corporation
2320 Industrial Parkway
Elkhart, IN 46516
P:(800) 544-4881

RVP Products
3050 N. Saint Francis Street
Wichita, KS 67219
P:(316) 832-3400

ANTENNA

Winegard USA
3000 Kirk wood St.
Burlington, IA 52601
P:(800) 288-8094

AWNINGS

Dometic Corporation
2320 Industrial Parkway
Elkhart, IN 46516
P:(800) 544-4881

Lippert Components
3501 CR 6 East
Elkhart, IN 46514
P:(574) 537-8900

AXLES

Lippert Components
3501 CR 6 East
Elkhart, IN 46514
P:(574) 537-8900

Dexter Axle
2900 Industrial Parkway East
Elkhart, IN 46516
P:(574) 295-7888

FURNACES

Atwood Mobile Products
1120 N. Main St.
Elkhart, IN 46514
P:(800) 825-4328

JACKS

Lippert Components
3501 CR 6 East
Elkhart, IN 46514
P:(574) 537-8900

MICROWAVES

Collins and Company
17880 Commerce Dr.
Bristol, IN 46507
P:(574) 848-1118

REFRIGERATORS

Dometic Corporation
2320 Industrial Parkway
Elkhart, IN 46516
P:(800) 544-4881

Norcold Inc.
7101 Jackson Rd.
Ann Arbor, MI 48103
P:(800) 543-1219

STOVE/OVEN

Atwood Mobile Products
1120 N. Main St.
Elkhart, IN 46514
P:(800) 825-4328

TOILETS

Dometic Corporation
2320 Industrial Parkway
Elkhart, IN 46516
P:(800) 544-4881

WATER HEATERS

Atwood Mobile Products
1120 N. Main St.
Elkhart, IN 46514
P:(800) 825-4328

Suburban Manufacturing
676 Broadway St.
Dayton, TN 37321
P:(423) 775-2131

For a better understanding of the process, view the Palomino Owner’s Manual or watch the how-to video on the website.

Each Palomino RV is weighed at the manufacturing facility prior to shipping. A label identifying the unloaded vehicle weight of the actual unit and the cargo carrying capacity is applied to every Palomino RV prior to leaving our facilities.

The load capacity of your unit is designated by weight, not by volume, so you cannot necessarily use all available space when loading your unit.

Not at all! This is a common miscalculation in the industry. In order to calculate the actual weight on the tires, it is necessary to subtract the hitch weight. The hitch weight is actually being carried by your tow vehicle not the tires on the trailer.

For example: If the tires are rated at 2000 lbs each x 4=8000 lbs and the unit weighs (or has a GVWR of) 9000 lbs with a hitch weight of 1200 lbs, the actual weight on the trailer tires is 7800 lbs which is within the weight rating of the tires.

This light will come on if there is a problem with the system; most generally it will come on if the water heater does not light after 3 attempts.

The value of a unit is determined at the “Retail” level. As a “Wholesale” manufacturer, we have no influence on the value of a unit. A few of the factors which can influence the value of any product are: the RV’s condition, geographic region and general market conditions. Here is a link that is commonly used in the RV Industry which will provide a general guideline, NADA Guide, ultimately though, the true value would need to be determined at the dealer level.

View the Tow Guides provided by Trailer Life.

These guides do not attempt to provide all necessary information such as axle ratios, cooling systems, transmissions and any additional equipment required by the tow vehicle manufacturer to achieve the published maximum towing limits. Please be sure to verify your particular tow vehicle manufacturers specifications. Your local Palomino dealer will be glad to help you with questions.

Storing your RV under a roof type cover or within a building when the RV will not be used for an extended period of time is always a good idea when this option is available to you.

When you must store your RV outdoors during periods of non-use you also have the option of using a temporary cover that is draped over the RV, then fastened onto the RV tightly. Many of these covers have a DuPont TTY® top or roof panel and polypropylene side panels.

Many RV owners prefer to cover their RV’s with the drape-over style covers to protect the surfaces and finish from UV breakdown, dirt, leaves, birds and other airborne contaminates. On the other hand, many RV owners feel that to cover an RV with the drape-over style covers may lead to chafing and that chafing can lead to rubbing the decals off and other finishes. In our opinion we would rather have the RV covered than exposed to the outdoor elements.

No - We do not sell factory direct. In order to assure the best possible experience, we encourage our customers to purchase their RV from their local dealership. This allows for the development of a meaningful relationship with a dealer in your area that will enhance your RV experience. From a pre-delivery inspection and prep completed by the dealer prior to pick up, thorough product walk through and demonstration at the time of delivery, to assistance with product questions, user tips, and helpful information regarding RV use in your state or county… your buying and ownership experience will be well served through one of our authorized dealers.

By purchasing through your local dealer you are also better assured timely service appointments and warranty repairs should any be required. Forest River, Inc., dealers are independently owned and operated businesses so priority service and scheduling is at their discretion.

You can find your local dealer by selecting a product and entering your zip/postal code on our Dealer Locator.

Interior

Yes! This is the first sign of condensation. When there is excessive moisture inside the unit, it will attach itself to any surface that is cooler than the temperature of the components inside the RV. The first hint of excessive moisture in the air can usually be seen on the windows. Outside air is cooling the window on the outside, inside air is warming the window on the inside, the moisture is attracted to that surface and the windows begin to sweat.

Condensation needs to be taken seriously! Ignoring it can damage the RV which is not warrantable and more importantly could lead to mold issues which could be a health hazard. The key to controlling condensation is ventilation. A family in the course of normal use (breathing, bathing, cooking, washing dishes, wet towels/clothes, etc.) can put gallons of moisture (water) into the air. If that moisture is unable to escape the RV, you will experience condensation.

Tips to proper ventilation: Crack a window, crack the roof vents, utilize the roof fans when showering, use the range hood fan when cooking or washing dishes, avoid hanging wet towels/clothes inside to dry. If these basic tips are unsuccessful in controlling condensation, it may even be necessary to consider purchasing a Dehumidifier.

The air conditioner in some models is designed to help circulate the air in your unit if desired. If you prefer to not have the additional circulation, you can change the fan settings on your thermostat to AUTO while in furnace mode. Consult your Thermostat User Manual for instructions.

Parts / Chassis / Serial #

Contact your authorized Palomino Dealer.

The Palomino dealer network is the exclusive distributor of Palomino parts. Utilize the dealer locator to find the dealer nearest you. Your satisfaction is very important to us. Should you need additional assistance in finding a dealer or experience difficulty obtaining the parts you need, please feel free to contact us via e-mail or phone.

The Serial Number can typically be found on the following documents:

On the Recreational Vehicle, this varies by year but here are the most common locations:

Travel Trailers

Fifth Wheels

Warranty & Roadside Assistance

Palomino RV, a division of Forest River, Inc., provides a One-Year Limited Warranty. We do not offer any other type of warranty on our products. Many of the suppliers utilized by Palomino warranty their own products, and some components may have a longer warranty through the actual component manufacturer.

Note: Most RV dealerships sell after-market “Extended Warranty Contracts” that have a variety of terms, conditions and time periods. These may be a viable option depending on your needs. We encourage you to be sure to thoroughly read and understand the contract before purchasing.

Palomino brands come with one year of Roadside Assistance included for the first year on most new towable Palomino RVs*. Administered by Coach-Net®, this service provides you with 24/7 coverage for the following services:

  • Towing to the nearest qualified repair facility.
  • Delivery of fuel and emergency fluids.
  • Changing of a flat tire.
  • Jump start for a dead battery.
  • Dispatching of a mechanic to the site of the disabled vehicle.
  • Delivery of locksmith services to your vehicle.
  • *See your dealer for details.